The 10-Year Selo Warranty
We build our mattresses to last. If yours fails due to a manufacturing defect within the first decade, we’ll repair or replace it. Simple as that.
Wait, what about the 100-Night Trial?
It's easy to get these confused. Our 100-Night Trial is a Guarantee—it ensures you actually find the bed comfortable. This 10-Year Warranty protects you against physical manufacturing defects long after the trial ends.
"I don't like how it feels."
(Covered for 100 Nights)
"The foam is structurally failing."
(Covered for 10 Years)
What is Covered
Visible Indentations
Deterioration causing the mattress to have a visible indentation greater than 1.5 inches that is not associated with an improper foundation.
Physical Flaws
Any physical flaw in the mattress that causes the foam materials to split or crack, despite normal usage and proper handling.
Cover Defects
Manufacturing defects in the cover assembly, such as unraveling seams or broken zippers (covered for the first 2 years).
What is NOT Covered
Normal Softening
A normal increase in the softness of the foam pressure-relief material which does not affect the pressure-relieving qualities of the mattress.
Improper Support
Damage caused by an inadequate bed frame. Selo mattresses must be supported by a firm, flat surface or a slatted frame with gaps no larger than 3 inches.
Abuse or Stains
Damage caused by liquid spills, burns, cuts, tears, or stains. We highly recommend using a waterproof mattress protector.
How to file a claim
If you believe your mattress is experiencing a manufacturing defect, we want to make it right. Please send an email to support@selobeds.co.uk with your order number, a brief description of the issue, and photos showing the defect.
Photo Tip for indentations:
To help us process your claim quickly, place a broom handle or long straight edge across the surface of the mattress, and take a photo with a ruler measuring the gap from the straight edge to the deepest part of the sag.